Returns Policy
At ZYQRE, we strive to provide you with the best shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a simple returns process, ensuring a smooth return and exchange procedure.
- Eligibility for Returns
You may return items within 30 days of receiving your order, as long as the items are in their original condition, unworn, unwashed, and with all tags attached. Please note that some items, such as sale items or personal items (like underwear or swimwear), may not be eligible for return due to hygiene reasons.
- Return Process
To initiate a return, please contact our customer service team via email at [email protected]. Kindly provide your order number, the item(s) you wish to return, and the reason for the return. Our team will assist you in providing return instructions and a return label, if applicable.
- Return Shipping
The customer is responsible for the cost of return shipping, unless the item received is damaged or defective. We recommend using a trackable shipping service for your return, as we cannot guarantee that we will receive the returned item.
- Refunds
Once your return is received and inspected, we will notify you via email about the status of your refund. If your return is approved, a credit will be applied to your original method of payment. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.
- Exchanges
If you wish to exchange an item for a different size or color, please follow the same return procedure. Once we receive your returned item, we will process your exchange and ship the new item to you. If there is a price difference, we will charge or credit the difference accordingly.
- Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at [email protected] with pictures of the defect or damage. We will arrange for a replacement or a full refund, depending on your preference.
- Contact Us
For any questions or further assistance, feel free to reach out to us via email at [email protected]. Our customer service team is happy to help!
Thank you for shopping with ZYQRE! We appreciate your business.